RETURN / EXCHANGE POLICY:

NOTE: - Item purchased from Other Store (not directly at Best Media) :   Please contact the store you bought your Best Media products from for their Return / Exchange policy.

- For warranty:   please keep your receipt/ invoice, refer to our warranty policy here.

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- For items purchased from Best Media's official site or from our local store:  Please review below policies carefully before return/exchange an item.

A. Online Store Purchase - Return/ Exchange Policy:

* First Day (1st Day) - count from the day item arrive to Destination

* Shipping Fee is non-refundable

* For order with Free Shipping, a regular shipping fee will deduct from Refund amount

Who pays for return shipping ?

- Buyer pay return shipping cost. Please carefully pack the item. Best Media is not responsible for any delivery damage. If item is arrived in damaged condition, damage fee will be deducted from Refund amount.  We recommend to use sufficient packing supplies and insure your package.

- For Defective item (within 14 days of receiving), shipping label will be provided for exchange. Please refer to Defective policy chart above.

     -  However, if the items is found to be non-defective, certain fees will be deducted from Refund amount. For more detail, refer to the Defective section below.

- Cloud Service fee:   Cloud subscription fee is non-refundable after purchased. 

B.  In-store Purchase -  Return/ Exchange Policy:

How to Request for Refund/Exchange?

    1. Please send us a message or contact us if you encounter any issue with the item(s)

    2. We will try our best to help you to solve the problem

    3.  If you decide to Return/ Exchange, please contact us to request for RMA (Return Authorization Number) before shipping out your item: 

- Please use our online RMA request form or Contact our Return Department at 909-348-5558 or info@bestmediausa.com.

- Any unauthorized return will not be accepted or refunded.

   4. Place the RMA # on the package and ship it back to our Return Department. (We will not accept any return without a RMA number).

       - Pack the item safely and include a note of your contact information, return shipping address, & description of the issue.

   5. After the item arrived, Manufacture will exam the item for its condition to process your return/exchange

   6. We will contact you about the condition of the item.

   7.  After the item is checked and accepted

       - For Exchange:  we will exchange a New unit to you

       - For Refund:   we will credit to your account (via original payment method) based on the Return chart above.

Return Department:

Alright Media LLC

20746 Carrey Road,

Walnut, California 91789

Item's condition for Return/Exchange

- Package needs to be sent back as its original condition (as it is sold) and shipping box with all manufacture accessories, manuals and warranties or we will refuse the return. 

- Please ensure to pack safely and insure your Return Item to protect against delivery damage or loss.  If we receive damaged item or not in its original New condition, restocking fee and damaged fee will be collected depending on its damage condition.

- Return item with missing original packaging bags - refund amount will be deducted up to 10%. If item is severely damaged, refund can be refused.

- Best Media is not responsible for damaged return or items lost in transit.

RMA number is only valid within 10 days after the day of issued, which means we have to receive the Return package within 10 days after RMA issued or we will not accept the return.  Please contact Return Department if you cannot return the item within this period.

* Note : RMA number will not be extended or Re-issued unless special exception.

------------------------------------ Additional Defective/ Exchange/ Discount/ Bundle Policies ------------------------------------------

A. Defective Item:

After receive and exam the product, if the problem is due to manufacturer defect, we will contact buyer and Refund according to policy or Reship a new unit immediately.  However, if the problem is not manufacture defect, but due to human error, or intentional destruction, we may charge 20% restocking fee as well as any related shipping costs.

    - Defective item will be refund/ or exchange based on our Exchange/Refund policy chart above.

    - If item is found as non-defected:

    - For Refund:  certain fees will apply such as 20% restocking fee & return shipping fee will be deduct from Refund Amount.  If item is Free shipping, regular shipping fee will be deduct from the Refund Amount.

    - For Exchange: buyer will be charged both exchange item shipping fee (ship to buyer) & return shipping fee (if return label is provided)

Regarding Damaged VGA. (Touch Monitor)

- We always tested our Touch Monitor to ensure its quality before shipping out the item, and all our VGA cable (25ft) are brand new. 

- If the Touch Monitor only shows up in one color or mono color (yellow, red, or green), most of the cases is due to forcefully connecting the cable. This causes the pin(s) on VGA male head is damaged.  Warranty does not cover because this problem is resulted from human error, not manufacture error. Please use with care. Thanks,

- If extended VGA cable (25ft) is damaged, you can purchase a new cable to replace it.

- If built-in VGA cable on the Touch Monitor is damaged, buyer can request repair service.  Buyer pays repair service and all shipping fee.

- Return (Purchased from our official website):   If Touch Monitor is returned with damaged cable, damage fee will be deducted from refund amount.  

B. Exchange policy:

- Please exam your products immediately after received. Exchange is only be considered within 30 days of purchased.

- Item has to be in its original conditions (as it is sold) with its original box and all manufacture accessories.

- Buyer is responsible for the shipping cost associated with the return of non-defective hardware.

- If Buyer chooses to exchange for another item, Buyer will pay the difference of the item and its shipping cost.

C. Discount Items Return Policy (order purchase with more than 1 quantity)

     - Certain items have Discount price if you order 2 or more quantity in one transaction.

1. Item is defective:

- Within 14 days, we will exchange for a new unit (of the exact item) after examined the item.

- After 14 days, please contact Manufacturer

2. Item is not defective, partially exchange:

- Buyer may request for partially exchange, however, that order will not be considered as Discount deal anymore. The exchange item will be charged as its original price. Buyer will pay the difference of the item and shipping cost.

- Item has to be in its original conditions (as it is sold) with its original box and all manufacture accessories.

3. Return partial item

- If Buyer returns one of the Discount items (order purchased with more than 1 quantity) for refund, the order cannot be considered as discount price. We will use item's regular price to calculate and this cost will be deducted from the Refund amount.

- Item has to be in its original conditions (as it is sold) with its original box and all manufacture accessories.

- Buyer pays return shipping

- For order with Free Shipping, a regular shipping fee will deduct from Refund amount

D. Bundle Return Policy

1. Full Bundle Return:

- For Full Refund, All items of the Bundle as well as Gift and Extra Accessories need to be returned to the Return Department in original box and condition or we may refuse the return or additional cost will deduct from Refund amount.

- Return Bundle Package will subject to Regular Shipping cost. These fee will deduct from Refund Amount

2. Partial Bundle Return:

- Buyer may request to return for a certain item in Bundle. However, that order will not be considered as Bundle deal anymore. We will use item's original price to calculate the difference and this fee will deduct from the Refund Amount.

- Return Partial Bundle Item will also subject to Regular Shipping cost. These fee will deduct from Refund Amount.

3. Partial Bundle Exchange:

- Buyer may request for exchange certain Bundle item (A) to another item (B). However, that item (B) will be charged as its original price because it is not listed in the same Bundle Package.  Buyer will pay the difference of the item and shipping cost.

4. Partial Bundle Exchange (Defective)

- Please contact us immediately if Partial Bundle item is defective. Request RMA# and ship the Partial Bundle Item back to our Return Department for examination. If we determined the problem by Manufacture defect. We will reship the new unit to buyer and may credit return shipping cost.