Update Song

Services:



A. Repair Services

- If you have encountered any problem with HDD damage, power board, DVD problem, etc of any Best Media Product, you can contact our Technician Support Department for troubleshooting or request for repair service. We offer reasonable price and excellent customer service to help our customers. Please contact us for RMA# before shipping your machine to us. Please fill out Online Service Request Form. Thank You.



B. Update Services 


Please choose below one method to update song:

1. Update Song Disc (補歌光碟)  -  order by Phone

2. USB Update Song (U盤加歌) -  suggest 64 GB or larger USB drive. A 128 USB can hold maximum 2 Quarters of new songs.

         There are 2 options to purchase

a) order New song (Quarter) + USB drive directly from Best Media - order by phone

b) only order New Song (Quarter) - request by phone / Service Request Form for RMA# before mail out your USB drive to us.

3. HDD update song (硬盤加歌) - recopy your HDD & update to the latest quarter.

          - This requires machine to mail  to Best Media office

          - Please fill out Service Request Form or call us for RMA# before ship out your machine.

          - Review Section D below for HDD update song warranty, policy & information.

4. Cloud Update song (雲端加歌) - download song into your Hard Drive from our Cloud server (BM-4000 only)

        - Download songs directly at your home/office. Internet is required. Access to download list by using Best Media App (iPhone/iPad) or Touch Monitor only.        

        - Cloud server contains New song (Quarter / Volume - such as 2018Q2) Plus extra songs not in the HDD (such as customer's requested songs). You can access to songs of other languages (Mandarin, Vietnamese, etc...) These extra songs are specially collected for customers who purchased this service.

         - Songs are not automatically download, you need to search and download each song individually. This method helps to save space for only the songs you like to sing.

         - Cloud service will not auto renew. You have to contact us to renew your subscription.


If you are not sure which service to choose,  Click here for Interactive Guide to learn & choose your Best fit Add Song Service. Quick & Easy. This is only educational guide, we do not collect personal information.


To view song list: Homepage > Service > New Song List    (客戶服務 > 新增歌單)


Available update methods for certain model


BM-4000

BM-3000

Chinese

BM-3000

Viet

BM-2000

BM-1000

BM-2000

Viet*

U-Best 168

268/ 368

   Update Song Disc

---  補歌光碟




X



   USB Update

---  U盤加歌

X

X





   HDD update song* 

---  硬盤加歌

X

X

X

X

X

X

   Cloud Update

---  雲端加歌

X






*HDD update:  machine is required to send to our office for this service


C.  Price:  

                                    

   *Price does not include shipping & handling fee. SH fee is based on location.


1. Chinese machine     - BM-4000 Only


BM-4000 Chinese 


 Plan

HDD Update song

Cloud Download

Price

  A. Quarter ONLY


   - required for any version before BM4000.018T1



   - 1 - 3 quarter (s)

   - 4 quarters 

   - 5 quarters 

   - 6 quarters 

   - 7 quarters

   - 8 or 8 +quarters 


-

-

-

-

-



   $20 / each quarter

   $75

   $75 + $20 = $95

   $75 + $40 = $115

   $75 + $60 = $135

   $75 + $75 = $150

  B. Cloud Download ONLY


1 year

$75 / year

Unlimited download

  C. Cloud Quarter Combo


   - customer cannot choose specific quarter



   - 1 quarter

   - 2 quarters 

   - 3 quarters 

   - 4 quarters 

   - 5 or 5+ quarters


1 year

1 year

1 year

1 year

1 year


   $20 + $75 = $95

   $40 + $75 = $115

   $60 + $75 = $135

   $75 + $75 = $150

   $100 + $75 = $175



  D. USB Add Song


By Quarter only

(Each USB only contain 2 quarters max)


$20/ each quarter

(USB is not included)


  After purchase Cloud Plan or HDD update plan, if customer wants to add additional songs into their HDD.


$50/ service



**Chinese:  each Quarter contains 300+ New song.  Song list is not included. Please view the list online (PDF).  


*Any version before BM4000.018T1 is suggested to use HDD update song service.  The update helps to fix bugs and make sure Cloud is working smoothly.  To check system version:  Press "System" > look at the version on the top right corner.


*Note:  Cloud fee will not apply to Hard Drive update service fee.  There are separate service.


* Cloud Download:    Cloud server contains New songs (from Quarter/Volume) and extra songs that are not in the Hard Drive.  These extra songs are special addition for customer who purchase Cloud service.  Due to huge amount of songs, we don't have a complete list for Cloud.


* HDD Add Song:     this service will format back to default setting. Customer needs to reset WIFI setting.  All Favorite song list and Recorded song will be gone. Noted that this service only contain songs from Quarter. Any song that is downloaded on Cloud (not Quarter) will be deleted from HDD.  To access to cloud, customer can purchase Plan C for HDD update + Cloud Combo.

      - Review HDD add song information on Section D


*BM-4000 makes it easy to delete song via Touch Monitor. If you request to delete special categories of songs, there will be additional service fee.



Other Machines - includes  BM-2000, and BM-3000


   Machine

HDD Update

  BM-3000 USB add song

BM-2000 song disc

   BM-3000 Chinese

  - 1 - 3 quarter (s)

   - 4 quarters 

   - 5 quarters 

   - 6 quarters 

   - 7 quarters

   - 8 or 8 +quarters



   $20 / each quarter

   $75

   $95

   $115

   $135

   $150


   $20 / each quarter

   BM-2000 Chinese

   - 1 quarter

   - 2 quarters

   - 3 quarters

   - 4 or 4+ quarters



$20

$40

$50

$50


   $20 / each quarter






*Each quarter contains 100 songs + singing contest songs

 ---  All machine will receive song list, except BM-4000




   Chinese

HDD update

   Notes

   Best Media BM-1000

   U-Best 168/ 268

     - use same HDD - 1.0TB

     - purchasse 1.0TB HDD



$50

$200


   - required to update to the latest hard drive size.


   U-Best 368

     - use same HDD - 2.0TB

     - purchasse 2.0TB HDD



$50

$200


   - required to update to the latest hard drive size.







2. Vietnamese machine


BM-4000 Vietnamese


Plan

HDD Update Song

Cloud Download

Price

  A. Quarter ONLY


   - required for any version before BM4000.018T1


   - 1 - 3 volume (s)

   - 4 volumes

   - 5 volumes

   - 6 volumes

   - 7 volumes

   - 8 or 8 volumes


-

-

-

-

-



   $20 / each volume

   $75

   $75 + $20 = $95

   $75 + $40 = $115

   $75 + $60 = $135

   $75 + $75 = $150

  B. Cloud Download ONLY


1 year

$75 / year

Unlimited download

  C. Cloud Quarter Combo


   - customer cannot choose specific quarter


   - 1 volumes

   - 2 volumes

   - 3 volumes

   - 4 volumes

   - 5 or 5+ volumes


1 year

1 year

1 year

1 year

1 year


   $20 + $75 = $95

   $40 + $75 = $115

   $60 + $75 = $135

   $75 + $75 = $150

   $100 + $75 = $175



  D. USB Add Song


By volume only

(Each USB only contain 2 volumes max)


$20/ each volume

(USB is not included)


  After purchase Cloud Plan or HDD update plan, if customer wants to add additional songs into their HDD.


$50/ service


*Vietnamese:  Each volume contains 150 - 200 songs.Song list is included


*Any version before BM4000.018T1 is suggested to use HDD update song service.  The update helps to fix bugs and make sure Cloud is working smoothly.  To check system version:  Press "System" > look at the version on the top right corner.


*Note:  Cloud fee will not apply to Hard Drive update service fee.  There are separate service.


* Cloud Download:    Cloud server contains New songs (from Quarter/Volume) and extra songs that are not in the Hard Drive.  These extra songs are special addition for customer who purchase Cloud service.  Due to huge amount of songs, we don't have a complete list for Cloud.


* HDD Add Song:  this service will format back to default setting. Customer needs to reset WIFI setting.  All Favorite song list and Recorded song will be gone. Noted that this service only contain songs from Quarter. Any song that is downloaded on Cloud (not Quarter) will be deleted from HDD.  To access to cloud, customer can purchase Plan C for HDD update + Cloud Combo.

- Review HDD add song information on Section D


*BM-4000 makes it easy to delete song via Touch Monitor. If you request to delete special categories of songs, there will be additional service fee.




   

HDD update

   Notes

   BM-3000 Viet

     - 1 season

     - 2 season

     - 3 or 3+ seasons



$40

$80

$80


   - Each season contains approximate 1000+ songs

   - Song list is included

   - Required 4.0TB HDD to update to the latest 


   BM-2000 Viet

    - Purchase 2.0TB HDD



$150


   - Add 2,500 new Vietnamese song.

   - HDD is full (included song list)





3. Price of USB


  


Price

   USB flash drive 3.0

    -  32 GB

    -  64 GB

     - 128 GB


$25

$35

$50

   Shipping

      - for 1 USB - no song list

     - for 1 USB - with song list

      - each additional USB



$5 

$12

+ $3 


*Except BM-4000, other models include song list.


4.  Shipping Price


Price


    -  All KTV machine

    -  HDD only

     - 2 HDD only


$40 - $55 (Depend on location)

$15

$25

     - Signature required

                             $6



D. Service Information:
 1. Upgrade Song Disc (補歌光碟):     -  Applied to BM-2000 & BM-1000 only



 2. USB Upgrade Song (U盤加歌):   
      a).  Purchase New Song + USB drive from Best Media  -  The price of USB drive is varied from size.

      b).  Only order New Song -->  If you choose to send us your USB, please fill out the "USB Upgrade Request" Form to request RMA# before mail out your USB or contact us by phone.



 3. Add Song by HDD (硬盤加歌):   Applied to All Machine

-- Update song to the latest quarter by recopying your HDD.

-- This update service required machine to be sent to our office. Price does not include shipping & handling fee.  Service required at least 1-2 business days to complete before shipping back to customer.

-- This service will format to default setting.  Customer needs to reset WIFI setting.  All Favorite list and Recorded songs will be gone.  Noted that this service only include new songs from Quarter. Any song that is download from Cloud (not Quarter) will be deleted from Hard Drive.  To access to cloud, customer can purchase Plan C for HDD update + Cloud combo.

-- HDD add song is only software service. it covers 60 days labor warranty, Not Part warranty. If HDD is dead, it is up to user to replace the hard drive.  Within 60 days of service, we can recopy your HDD with no charge.

-- Please request RMA# by sending us the "Service Request" form  before mailing out your machine.
  

*Notes:   Price is different if the machine does not have the same HDD size. (such as BM-1000), please call for details.



 4. Cloud Update song (雲端加歌):   Applied to BM-4000 Only 
-- When you purchase BM-4000, you will have 1 (One) Year Free Cloud song download
--  You can register your machine at link to activate your Free Cloud service. Please register within 30 days of purchase day. If you register late, your start day will count from the 31st day from your purchase.
--  After your account is activated, you can access the Cloud list by using Best Media APP (iPhone/iPad) or Touch Monitor. You can search and download songs into your HDD
-- When Free Cloud download is expired, you can purchase subscription: $75/year if you still want to continue the Cloud service. Subscription will not auto renew, you have to contact us to renew whenever you are ready.


How to:

- contact us and give us your Serial Number of your machine

- Serial number: Press "System" > look for the S/N: 8XXXXXX on the lower left corner

- Pay the subscription. Your renew subscription will be activated within 30 minutes.

- Please note that subscription only can be activated during our office hours if you order subscription online.


*BM-2000 Vietnamese     - is required to upgrade to 2.0TB HDD.
Upgrade to 2.0TB HDD:        $150/ upgrading service (S/H not included)
-- You will get 2,500 more new songs & a booklet of 2,500 new songs. HDD will be full. Please contact us for more details and to view new song lists.
-- Machine is required to be sent to our office for this service. Please
request RMA# before shipping out your machine. Thank You.



*BM-3000 Vietnamese      - required to mail to our office for update new songs.

---Due to large size of update, we only offer HDD updating service for this machine.  Each season has approximate 1500 new songs.



*Best Media reserve the right to make adjustment to serve offering and price for reasons including, but not limited to, changing market conditions, part unavailability, or product discontinuation.  Please contact us if you have any question. Thanks