Returns Policy

RETURN / EXCHANGE POLICY:

 

            Please review these policies carefully before return/exchange an item.

Days of Receiving

Non-Defective Item

Defective Item

Within 7 days

- Full Refund with no reason

- Full Refund / Exchange for an exact item

After 7 days

- Deduct 15% Restocking Fee from Refund Amount

- Full Refund / Exchange for an exact item

After 14 days

- Deduct 15% Restocking Fee from Refund Amount

- Exchange only

After 30 days

- No Refund/Exchange

- Please contact Manufacture


* First Day (1st Day) - count from the day item arrive to Destination


- Buyer pay return shipping cost.

- Shipping Fee are non-refundable

- For order with Free Shipping, a regular shipping fee will deduct from Refund amount


How to Request for Refund/Exchange?

    1. To request for RMA (Return Authorization Number) before shipping out your item: 

- Please use our online RMA request form or Contact our Return Department at 1-800-507-5203 or info@bestmediausa.com. Any unauthorizedreturn will not be accepted or refunded.

   2. Place the RMA # on the package and ship it back to our Return Department. (We will not accept any return without a RMA number)


Return Department:

Alright Media LLC

20746 Carrey Road,

Walnut, California 91789


- Package needs to be sent back as its original shipping box and condition with all manufacture accessories, manuals and warranties or we will refuse the return.

- Please ensure to pack safely and insure your Return Item to protect against delivery damage or loss.

- Best Media will not responsible for damaged return or items lost in transit.


A. Defective Item:

After receive and exam the product, if the problem is due to manufacturer defect, we will contact buyer and Refund according to policy or Reship a new unit immediately.However, if the problem is not manufacture defect, but due to human error, or intentional destruction, we may charge 15% restocking fee as well as any related shipping costs.


RMA number is only valid within 10 days after the day of issued, which means we have to receive the Return package within 10 days after RMA issued or we will not accept the return.  Please contact Return Department if you cannot return the item within this period.

* Note : RMA number will not be extended or Re-issued unless special exception.


B. Exchange policy:

- Please exam your products immediately after received. Exchange is only be considered within 30 days of purchased.

- Item has to be in its original conditions (as it is sold) with its original box and all manufacture accessories.

- Buyer is responsible for the shipping cost associated with the return of non-defective hardware.

- If Buyer chooses to exchange for another item, Buyer will pay the difference of the item and its shipping cost.


C. Discount Items Return Policy (order purchase with more than 1 quantity)

     - Certain items have Discount price if you order 2 or more quantity in one transaction.

1. Item is defective:

- Within 14 days, we will exchange for a new unit (of the exact item) after examined the item.

- After 14 days, please contact Manufacturer


2. Item is not defective, partially exchange:

- Buyer may request for partially exchange, however, that order will not be considered as Discount deal anymore. All item will be charged as its original price. Buyer will pay the difference of the item and shipping cost.

- Item has to be in its original conditions (as it is sold) with its original box and all manufacture accessories.


3. Return partial item

- If Buyer returns one of the Discount items (order purchased with more than 1 quantity) for refund, the order cannot be considered as discount price. So item's regular cost will be deducted from the Refund amount.

- Item has to be in its original conditions (as it is sold) with its original box and all manufacture accessories.

- Buyer pays return shipping

- For order with Free Shipping, a regular shipping fee will deduct from Refund amount


D. Bundle Return Policy


1. Full Bundle Return:

- For Full Refund, All items of the Bundle as well as Gift and Extra Accessories need to be returned to the Return Department in original box and condition or we may refuse the return or additional cost will deduct from Refund amount.

- Return Bundle Package will subject to Regular Shipping cost. These fee will deduct from Refund Amount


2. Partial Bundle Return:

- Buyer may request to return for a certain item in Bundle. However, that order will not be considered as Bundle deal anymore. We will use item's original price to calculate the difference and this fee will deduct from the Refund Amount.

- Return Partial Bundle Item will also subject to Regular Shipping cost. These fee will deduct from Refund Amount.


3. Partial Bundle Exchange:

- Buyer may request for exchange certain Bundle item (A) to another item (B). However, that item (B) will be charged as its original price because it is not listed in the same Bundle Package.  Buyer will pay the difference of the item and shipping cost.


4. Partial Bundle Exchange (Defective)

- Please contact us immediately if Partial Bundle item is defective. Request RMA# and ship the Partial Bundle Item back to our Return Department for examination. If we determined the problem by Manufacture defect. We will reship the new unit to buyer and may credit return shipping cost.